Shipping policy

Last Updated: October 28, 2026
Currency: United States Dollar (USD)

Geniuswdy, operated by GENIUSWDY LLC, provides standard shipping for eligible Wooden Tissue Box orders to selected destinations in North America, Europe, and Oceania.

This Shipping Policy explains our shipping destinations, processing times, transit times, estimated total delivery times, shipping charges, free shipping thresholds, tracking, international shipping, damaged shipments, and other delivery related information.

1. Shipping Destinations

Geniuswdy currently ships to the following destinations.

North America

United States

Canada

Europe

United Kingdom

France

Germany

Spain

Italy

Belgium

Portugal

Oceania

Australia

Shipping availability is confirmed during checkout.

If a destination is unavailable during checkout, Geniuswdy may not currently offer standard shipping to that address.

2. Shipping Rates and Delivery Times

Delivery estimates are provided in business days and are not guaranteed arrival dates.

3. North America Shipping

Countries Covered: United States and Canada

Processing Time: 1–2 business days

Transit Time: 6–10 business days

Estimated Total Delivery: 7–12 business days

Standard Shipping: USD 49.99

Free Standard Shipping: Orders of USD 799 or more

4. Europe Shipping

Countries Covered: United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal

Processing Time: 1–2 business days

Transit Time: 8–12 business days

Estimated Total Delivery: 9–14 business days

Standard Shipping: USD 69.99

Free Standard Shipping: Orders of USD 999 or more

5. Oceania Shipping

Country Covered: Australia

Processing Time: 1–2 business days

Transit Time: 10–14 business days

Estimated Total Delivery: 11–16 business days

Standard Shipping: USD 89.99

Free Standard Shipping: Orders of USD 1,199 or more

6. Order Processing Time

Orders are normally processed within:

1–2 business days after successful payment confirmation

Processing may include payment confirmation, order review, shipping address verification, inventory confirmation, product inspection, protective packaging, shipping label preparation, and carrier coordination.

Processing time occurs before carrier transit begins.

7. Business Days

Business days are generally Monday through Friday, excluding applicable public holidays.

Saturday, Sunday, and public holidays do not normally count toward standard processing time.

Carrier operating schedules may differ.

8. How Delivery Time Is Calculated

Estimated total delivery time is calculated as:

Processing Time + Transit Time = Estimated Total Delivery Time

For example:

1–2 business days processing + 6–10 business days transit = approximately 7–12 business days total for North America

9. Free Standard Shipping

Free standard shipping applies when the eligible product subtotal reaches:

North America: USD 799 or more

Europe: USD 999 or more

Oceania: USD 1,199 or more

Unless otherwise stated, free shipping eligibility is calculated using the eligible product subtotal after discounts.

Taxes, duties, and shipping charges do not count toward the free shipping threshold.

Separate orders cannot be combined to reach a free shipping threshold.

Free shipping applies to standard shipping only.

10. Shipping Charges at Checkout

The shipping amount displayed during checkout is the amount that applies to the customer's order.

Customers should review the complete order summary before completing payment.

Geniuswdy aims to keep shipping information consistent across the website, shopping cart, checkout, and applicable shipping settings.

11. Wooden Tissue Box Packaging

Wooden Tissue Boxes may require protective packaging to help reduce the risk of damage during transportation.

Depending on the individual product, packaging may include:

Product box

Protective wrapping

Foam

Internal supports

Protective inserts

Corner protection where appropriate

Outer shipping carton

Packaging methods may vary according to the size, construction, finish, and design of the product.

12. Higher Value Product Handling

Some Geniuswdy Wooden Tissue Boxes may have a higher purchase value.

Additional inspection or protective packaging may therefore be used before shipment.

This may include confirmation of product condition, variant, included components, packaging integrity, and shipping information.

Additional review does not necessarily mean that shipment will be delayed beyond the stated processing period.

13. Multiple Item Orders

Orders containing multiple Wooden Tissue Boxes may be shipped together or in separate packages depending on fulfillment requirements.

Separate packages may:

Have different tracking numbers

Enter the carrier network at different times

Travel through different facilities

Arrive on different days

Receiving one package does not automatically mean another package is missing.

14. Shipping Address Requirements

Customers are responsible for providing accurate and complete shipping information.

Please verify:

Recipient name

Street address

Apartment or unit number where applicable

City

State or province

ZIP or postal code

Country

Telephone number

Email address

Incorrect or incomplete information may result in delivery delays, failed delivery, address correction charges, or return to sender.

15. Address Changes

If you notice an error in your shipping information, contact:

contact@geniuswdy.com

as soon as possible.

Please provide:

Order number

Full name

Original shipping address

Corrected shipping address

Address changes cannot be guaranteed once fulfillment or carrier processing has begun.

16. Tracking Information

Tracking information may be provided after shipment where available.

A tracking status such as Label Created does not necessarily mean that the carrier has physically collected the shipment.

Tracking information may take additional time to update after shipment preparation.

17. Tracking Delays

Tracking updates may occasionally be delayed during:

Weekends

Public holidays

Carrier transfers

International transportation

Customs processing

High volume shipping periods

A temporary lack of tracking updates does not automatically mean that the shipment is lost.

18. International Duties and Taxes

Orders shipped outside the United States may be subject to:

VAT

GST

Import duties

Brokerage charges

Customs processing fees

Other destination related charges

If Geniuswdy collects a particular charge during checkout, it will be displayed before payment is completed.

Charges not collected by Geniuswdy may be collected separately by the carrier, customs authority, brokerage provider, or applicable government agency.

19. Customs Processing

International shipments may require customs clearance.

Customs processing is controlled by the applicable authorities and may extend estimated delivery times.

Geniuswdy cannot guarantee customs clearance times.

Customers may be required to provide additional information directly to the carrier or customs authority where necessary.

20. Delivery Delays

Delivery may occasionally be delayed because of:

Severe weather

Natural disasters

Public holidays

Carrier congestion

Transportation disruption

Customs processing

Remote delivery locations

Incorrect shipping information

Failed delivery attempts

Other circumstances outside reasonable control

A delayed shipment is not automatically considered lost.

21. Inspecting Your Shipment

Customers should inspect their Wooden Tissue Box reasonably soon after delivery.

Please check:

Outer shipping carton

Product box

Protective packaging

Wooden surfaces

Lid or removable panel where applicable

Tissue opening

Other included components

If the product appears damaged, defective, incorrect, or materially incomplete, contact Geniuswdy.

22. Damaged Shipments

If your Wooden Tissue Box arrives damaged, contact:

contact@geniuswdy.com

Please provide:

Order number

Photo of the shipping label

Photos of the outer shipping carton

Photos of internal protective packaging

Clear photographs or video showing the damage

Brief description of the issue

Please keep the product and packaging until Geniuswdy confirms the next step.

23. Missing Components

If a required component appears to be missing, please inspect:

Product box

Protective inserts

Internal packaging

Accessory compartments

All delivered packages

If something is still missing, contact Geniuswdy.

Where practical, Geniuswdy may provide the missing component without requiring the complete Wooden Tissue Box to be returned.

24. Incorrect Product Received

If you receive a Wooden Tissue Box, design, finish, size, or variant different from the one shown on your order confirmation, contact Geniuswdy as soon as reasonably possible.

Please avoid substantial use, modification, painting, refinishing, or other permanent alteration until the issue has been reviewed.

25. Package Marked Delivered but Not Received

If tracking shows Delivered but the package cannot be located, first check:

Entrance or porch

Reception area

Mailroom

Household members

Neighbors

Building management

Carrier delivery notice

Available carrier delivery photograph

If the shipment remains missing, contact Geniuswdy with your order number and tracking information.

26. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier officially confirms that a shipment was lost before delivery, Geniuswdy may provide an eligible replacement or refund depending on the circumstances and product availability.

27. Returned to Sender Shipments

A shipment may be returned to sender because of:

Incorrect address

Incomplete address

Repeated failed delivery attempts

Failure to collect the shipment

Recipient refusal

Restricted delivery access

Customs related issues

After the shipment has been returned, Geniuswdy will review the circumstances and determine the appropriate next step.

Additional return or reshipping charges may apply where legally permitted.

28. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

An approved cancellation

An authorized return

An approved refund

The shipment may need to be returned and reviewed before refund eligibility can be determined.

29. Order Cancellation

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Once an order has entered carrier processing, standard pre shipment cancellation may no longer be available.

Please review our Cancel My Order / Cancellation Policy.

30. Returns

Eligible returns after delivery are governed by our Return & Refund Policy.

Please contact Geniuswdy before sending any product back.

Do not independently return a Wooden Tissue Box to the Geniuswdy business address unless Geniuswdy specifically provides that location as the approved return destination.

31. Business Address and Shipping Origin

Geniuswdy's published business address is provided for business identification and customer contact purposes.

It should not automatically be treated as:

A warehouse

Shipping origin

Manufacturing location

Customer pickup location

Return processing location

unless Geniuswdy specifically confirms otherwise.

The fulfillment location applicable to an order may vary.

32. Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

33. Changes to This Shipping Policy

Geniuswdy may update this Shipping Policy when shipping destinations, carrier arrangements, shipping rates, free shipping thresholds, processing times, estimated delivery times, business operations, or legal requirements change.

The Last Updated date will be revised when an updated version is published.

34. Contact Geniuswdy

For questions about shipping, tracking, delivery, damaged products, missing components, or address corrections, contact:

GENIUSWDY LLC

Brand: Geniuswdy

Business Address:
206 VENTURE DR
SEAFORD, DE 19973
United States

Phone: +1 (302) 981-2768

Email: contact@geniuswdy.com

Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Eastern Time

For an existing shipment, please include your Order ID and tracking number whenever available.