Return and Refund Policy

Last Updated: October 28, 2026
Currency: United States Dollar (USD)

Geniuswdy, operated by GENIUSWDY LLC, accepts eligible returns of Wooden Tissue Boxes under the conditions described in this policy.

This policy explains the return window, product condition requirements, return authorization process, return shipping responsibility, damaged or incorrect products, refund timing, and refund method.

1. Return Window

Customers may request an eligible return within:

30 calendar days from the carrier confirmed delivery date

The return period begins on the date carrier tracking shows the order as delivered.

If an order is delivered in multiple packages, the return period begins when the final required package has been delivered.

Requests submitted after the 30 day return period may be declined unless applicable law provides additional rights.

2. Eligible Return Reasons

Customers may request a return if:

The customer changed their mind

The wrong Wooden Tissue Box was ordered

The wrong design, size, finish, or variant was selected

The product does not fit the customer's intended tissue package or location

The product arrived damaged

The product is defective

The wrong product was delivered

A required component is missing

The shipment is materially incomplete

The product is materially different from its applicable listing

Return eligibility depends on both the reason for the request and the condition of the product.

3. Change of Mind Returns

For an eligible change of mind return, the Wooden Tissue Box should generally be:

Unused or only reasonably inspected

Clean

Unmodified

Complete

Free from customer caused damage

Returned with all originally included components

Securely packaged for return transportation

Reasonable unpacking and inspection do not automatically make the product ineligible for return.

4. Product Condition

All important components originally supplied with the Wooden Tissue Box should be included in the return.

Depending on the product, these may include:

Wooden Tissue Box

Removable lid where applicable

Sliding panel where applicable

Bottom panel where applicable

Other product specific components

Instructions where included

Missing important components may affect return eligibility or the refundable amount where legally permitted.

5. Used or Modified Products

Change of mind eligibility may be affected if the product has been:

Substantially used

Painted

Stained

Refinished

Drilled

Cut

Glued

Permanently modified

Damaged through misuse

Damaged through improper cleaning

Exposed to conditions inconsistent with applicable care instructions

This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.

6. How to Request a Return

Contact Geniuswdy before sending any product back.

Email: contact@geniuswdy.com

Use the subject line:

Return Request – Order #[Order Number]

Please include:

Full name

Order number

Email address used during checkout

Product being returned

Applicable design or variant

Quantity

Reason for the return

Photos or video where relevant

Providing complete information helps us review the request more efficiently.

7. Return Authorization

A return must be authorized by Geniuswdy before the product is shipped back.

After reviewing the request, Geniuswdy may provide:

Approved return address

Return instructions

Packaging instructions

Carrier instructions

Prepaid return label where applicable

Return authorization does not automatically mean that a refund has already been approved.

The returned product may still need to be received and inspected.

8. Return Address

The Geniuswdy business address is not automatically the return processing address.

Do not independently send returns to:

206 VENTURE DR
SEAFORD, DE 19973
United States

unless Geniuswdy specifically provides this address in written return instructions.

Unauthorized returns may be delayed or difficult to identify.

9. Change of Mind Return Shipping

For eligible returns caused by a change of mind, incorrect customer selection, or the product not being suitable for the customer's intended use:

The customer is responsible for return shipping costs.

Change of mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.

10. Damaged, Defective, Incorrect, or Incomplete Products

If a Wooden Tissue Box arrives damaged, defective, incorrect, or materially incomplete because of a Geniuswdy fulfillment error:

Geniuswdy covers reasonable authorized return shipping costs.

Depending on the verified issue, Geniuswdy may provide:

Replacement component

Replacement product

Authorized return

Refund

Please contact Geniuswdy before arranging return shipping independently.

11. Reporting a Damaged Product

If your Wooden Tissue Box arrives damaged, contact:

contact@geniuswdy.com

Please provide:

Order number

Photo of the shipping label

Photos of the outer shipping carton

Photos of internal protective packaging

Clear photos or video showing the damage

Brief description of the issue

Please keep the product and packaging until Geniuswdy confirms the next step.

12. Reporting a Defective Product

If the Wooden Tissue Box has a structural or functional issue, contact Geniuswdy and explain the problem.

Where useful, we may request photos or video showing the affected area.

Please avoid painting, sanding, refinishing, gluing, cutting, or otherwise permanently modifying the product before the issue has been reviewed.

If the issue is verified, Geniuswdy may provide an appropriate replacement, return, or refund resolution.

13. Missing Components

If a required component appears to be missing, please inspect:

Product box

Protective inserts

Internal packaging

All compartments

All delivered packages

If something is still missing, contact Geniuswdy.

Where practical, Geniuswdy may provide the missing component without requiring the complete Wooden Tissue Box to be returned.

14. Wrong Product Received

If you receive a Wooden Tissue Box, design, size, finish, or variant different from the one shown on your order confirmation, contact Geniuswdy as soon as reasonably possible.

Please avoid substantial use or permanent modification before the issue has been reviewed.

We may request photos of:

Product

Packaging

Shipping label

15. Tissue Compatibility

Customers should review product dimensions and tissue compatibility information before ordering.

Commercial tissue packages can vary in:

Length

Width

Height

Shape

Opening position

Packaging style

If the Wooden Tissue Box matches its published dimensions and specifications but does not fit the customer's particular tissue package, an otherwise eligible return will generally be treated as a change of mind return.

If the published measurements were materially inaccurate, contact Geniuswdy for review.

16. Overall and Internal Dimensions

The overall dimensions of a Wooden Tissue Box may differ from its internal usable dimensions.

Where internal dimensions are provided, customers should use those measurements when evaluating compatibility with a tissue package.

If the product accurately matches its published measurements but does not suit the customer's intended tissue package, an eligible return will generally be treated as a change of mind return.

17. Opening and Refill Design

Customers should review the applicable product listing for information regarding:

Tissue opening

Removable lid

Sliding panel

Bottom access

Other refill method

If the product matches its published design but the customer prefers another opening or refill method, an otherwise eligible return will generally be treated as a change of mind return.

18. Natural Material Variation

Where natural wood or another naturally variable material is used, reasonable differences may appear in:

Grain

Tone

Texture

Knots

Natural markings

Surface patterns

Such variation is not automatically considered a defect when it is consistent with the product material and description.

19. Color and Surface Appearance

Product appearance may vary slightly because of:

Photography lighting

Camera exposure

Screen brightness

Monitor calibration

Mobile device settings

Room lighting

Viewing angle

Natural material variation

Minor display related differences do not automatically make the product defective.

If the physical product is materially different from its applicable listing, contact Geniuswdy for review.

20. Care and Moisture

Customers should follow any care information provided with the applicable product.

Wood based products may be affected by prolonged moisture, excessive heat, harsh chemicals, or unsuitable cleaning methods depending on their material and finish.

Damage caused by improper care may affect change of mind return eligibility where legally permitted.

This does not affect claims for defects or damage that were present when the product was delivered.

21. Return Packaging

Returned products must be securely packaged.

Whenever reasonably possible, reuse the original:

Product box

Outer shipping carton

Protective wrapping

Foam

Internal supports

Protective inserts

If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.

22. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change of mind return.

Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned product.

23. No Restocking Fee

Geniuswdy does not charge a standard restocking fee for eligible authorized returns.

There is also no standard:

Return authorization fee

Return processing fee

Administrative return fee

A reasonable adjustment may apply where legally permitted if the returned product has:

Customer caused damage

Missing components

Significant modification

Improper care damage

Another condition that materially reduces its value

24. Return Inspection

After an authorized return reaches the approved return location, Geniuswdy may inspect:

Product identity

Overall condition

Wooden surfaces

Lid or removable panel where applicable

Tissue opening

Included components

Signs of use

Customer caused damage

Permanent modifications

Customer reported issue

Return packaging

Inspection is completed before the refund is finalized.

25. Refund Approval

A refund becomes eligible after:

The return has been authorized

The product has been received

The product has been inspected

The return has been approved under this policy

Where a full refund applies, Geniuswdy refunds the eligible amount paid for the returned product.

26. Refund Processing Time

After an eligible return has been received, inspected, and approved, Geniuswdy normally submits the refund within:

7 business days after return approval

The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.

27. Refund Method

Approved refunds are normally returned to the:

Original payment method used for the purchase

Credit or debit card refunds are returned to the original card.

PayPal refunds are returned to the original PayPal transaction where applicable.

Other supported payment service refunds are returned through the original transaction.

Refunds generally cannot be redirected to:

Another card

Another person's account

An unrelated bank account

Another unrelated payment method

28. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the original payment was converted into another currency, the local currency refund may differ because of:

Exchange rate changes

Currency conversion fees

Bank policies

Payment provider policies

Geniuswdy does not control these independent conversion differences.

29. Original Shipping Charges

For a standard change of mind return:

Original outbound shipping charges are generally nonrefundable.

If the return is caused by a verified damaged product, defective product, incorrect product, or Geniuswdy fulfillment error, eligible standard outbound shipping charges may be refunded where appropriate.

30. Free Shipping Orders

An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.

For eligible change of mind returns:

The customer pays return shipping.

For verified damaged, defective, incorrect, or materially incomplete products caused by Geniuswdy:

Geniuswdy covers reasonable authorized return shipping.

31. Higher Value Products

Some Geniuswdy Wooden Tissue Boxes may have a higher purchase value.

Customers should therefore follow the return authorization and packaging instructions carefully before sending a product back.

Do not independently return a higher value item without receiving return instructions from Geniuswdy.

32. Exchanges

Geniuswdy does not offer standard direct exchanges.

If you want another Wooden Tissue Box, size, finish, design, or variant, please return the original eligible product and place a separate order for the preferred product.

A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

33. Partial Returns

If an order contains multiple products, customers may return selected eligible items.

Each returned product must individually meet the applicable return requirements.

A partial return may affect promotional discounts, bundle pricing, minimum order promotions, or free shipping eligibility where applicable and legally permitted.

34. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

An approved cancellation

An authorized return

An approved refund

The shipment may need to be returned and inspected before refund eligibility can be determined.

Carrier return charges may apply where legally permitted.

35. Returned to Sender Shipments

A shipment may be returned to sender because of:

Incorrect address

Incomplete address

Repeated failed delivery attempts

Failure to collect the shipment

Recipient refusal

Restricted delivery access

Customs related issues

Geniuswdy will review the circumstances after the shipment has been returned.

Customer related return or reshipping charges may apply where legally permitted.

36. Order Cancellation

Pre shipment cancellations are governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment can still reasonably be stopped.

Once an order has entered carrier processing, standard cancellation generally no longer applies.

37. International Returns

International returns may require additional:

Carrier documentation

Customs documentation

Return declarations

Product information

Please wait for Geniuswdy return instructions before arranging international return transportation.

38. Duties, VAT, GST, and Customs Charges

Refund treatment for import duties, VAT, GST, brokerage charges, or customs processing fees may depend on:

Destination country

Return reason

Whether Geniuswdy collected the charge

Applicable customs requirements

Applicable law

Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.

39. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

40. Changes to This Policy

Geniuswdy may update this Return & Refund Policy when return procedures, shipping arrangements, payment procedures, product operations, business practices, or legal requirements change.

The Last Updated date will be revised when an updated version is published.

41. Contact Geniuswdy

For return, refund, damaged product, defective product, incorrect order, or missing component questions, contact:

GENIUSWDY LLC

Brand: Geniuswdy

Business Address:
206 VENTURE DR
SEAFORD, DE 19973
United States

Phone: +1 (302) 981-2768

Email: contact@geniuswdy.com

Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Eastern Time

For return requests, use:

Return Request – Order #[Order Number]

For an existing order, please include your Order ID whenever available.